RETURN POLICY

Your satisfaction is our number one priority. If you don’t love your jewelry, we will gladly issue a store credit, exchange or refund. Item(s) must be unworn, in like new condition, and sent back with the original packaging within 14 days of delivery.

Returns
To start a return or exchange, please contact us with your order number for authorization and instructions. Item(s) sent back to us without receiving the appropriate instructions may result in delays, fees, or rejection.

Refunds
If approved, you’ll be automatically refunded to your original payment method. On average, banks/credit card companies take 3-5 days to post the refund to your account.

Non-Returnable Items
Custom jewelry that is uniquely designed or engraved for you is not returnable.

Exceptions / Notes
One exchange or return allowed per original order. Shipping costs are non-refundable. Van Xander will reimburse or pay for return shipping only in the event that we have erred. For international returns, the customer is responsible for any potential duties/import fees. Returns must be shipped to the correct address provided.

You can always email us at contact@vanxander.com for any return, exchange or refund questions.